Cancellation Policy

RESERVATIONS Our business hours are from 10.00 am. to 8:00 pm. In order to obtain your desired appointment, we recommend scheduling your appointment as far in advance as possible. We recommended phone should be always muted or switched off during the therapy session. A massage is best performed in peace and quiet and in a relaxed atmosphere. For this reason, children are not permitted to accompany adults in the treatment rooms. Arrival to Your Massage Please arrive for your appointment at least 5 - 10 minutes prior to the scheduled starting time. This allows time to fill out an intake form, change, and prepare for the service. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience. 2. Late Arrival Policy We regret that late arrivals may not receive an extension of scheduled appointments. If late arrival is inevitable, your service(s) will be shortened in order to keep on schedule. No full or partial refunds will be given. Note also if it looks like you are going to run late please call the office and let us know ​ 3. Cancellation Policy Please provide at least 2 hours notice if you need to reschedule or cancel a treatment. This is out of respect to the therapist who has planned their schedule around their appointments. It is also out of respect for fellow clients who are looking to schedule appointments and the schedule is full. ​ 4. No Show Policy We understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings, and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, We ask that you call if you cannot keep your appointment. Clients who fail to show for appointments without any notice will be blocked from future bookings ​ 5. Scope of Practice We are licensed professionals and held to the highest standards by Associated Bodywork & Massage Professionals (ABMP) . We do not diagnose or prescribe for medical conditions. We may refer you to a medical doctor for diagnosis. Our services are not intended as an alternative for proper medical attention for specific conditions. ​ 6. Respect for Client Needs, Boundaries and Right to Reject Service We are happy to adjust pressure, temperature, musical volume, or work longer on an area or move on if you request it. Please kindly inform your massage therapist. The client may choose to: leave on as much clothing as needed for comfort; refuse any massa

Contact Details

• Napa County, CA, USA